Matte Lip Gloss

A. Shipping Costs and Taxes:

• Shipping Costs:
  We offer free shipping on all orders within Saudi Arabia.
• Currency:
  All prices are listed in Saudi Riyal (SAR).
• Membership Fees:
  We do not charge any membership fees.

B. Value Added Tax (VAT):

• VAT Charges:
  All items shipped within Saudi Arabia are subject to a 15% Value Added Tax (VAT), which is included in the product price.

C. Order Processing and Delivery Time:

• Processing Time:
  Orders are processed within 1–2 business days (Sunday to Thursday).
• Delivery Time:
  Once processed, orders are typically delivered within 3–5 business days.
• Order Cut-off Time:
  Orders placed after 5:00 PM Arabian Standard Time (AST) will be processed on the next business day.

D. Delivery Terms:

• Shipping Carrier:
  We utilize reliable local courier services to deliver our products.
• Delivery Areas:
  We deliver to all regions within Saudi Arabia.

E. Change of Address:

• Address Modifications:
  If you need to change the delivery address, please contact us within 24 hours of placing your order at support@faizahh.com or call us at  +966-510434423. Once the order is in transit, we cannot modify the delivery address.

F. Order Cancellations:

• Cancellation Policy:
  If you wish to cancel your order, please contact us before it has been dispatched. Once an order has been dispatched, cancellations are not possible. For more information, please refer to our refund policy.

G. Damaged Parcels:

• Damaged Shipments:
  If your parcel arrives damaged, please refuse the delivery and notify our customer service team immediately. If you were not present at the time of delivery and received a damaged parcel, please contact us as soon as possible for assistance.

Customer Service:

• Email: support@faizahh.com
• Phone: +966-510434423
• Address: QBPA3002 Qassim, Buraydah 52367, Saudi Arabia

A. 7-Day Return Policy:

• Eligibility:
  Customers may return products within 7 days of receiving their order, provided the items are unused, in their original condition, with all tags attached, and in the original packaging.
• Non-Returnable Items:
  The following items are not eligible for return:

B. Return Process:

• Initiation:
  To begin the return process, contact our customer service team at support@faizahh.com or call us at +966-510434423 within the 7-day return window.
• Approval:
  Once your return request is approved, we will provide you with a return shipping label and instructions on how to send the item(s) back to us.
• Condition:
  Items returned must meet the eligibility criteria. Products that are damaged or not in their original condition may not qualify for a refund.

C. Damaged or Defective Products:

• Inspection:
  Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@faizahh.com or +966-510434423
• Resolution:
  We will assess the issue and arrange for a replacement or refund as necessary.

D. Refunds:

• Processing Time:
  Once we receive and inspect your returned item(s), you will be notified of the approval or rejection of your refund.
• Approved Refunds:
  If approved, the refund will be processed back to your original payment method within 7 to 10 business days.
• Shipping Costs:
  Original shipping fees are non-refundable.
• Bank Processing Time:
  Please note, your bank or credit card provider may require additional time to process and post the refund to your account.

E. Exchanges:

• Eligibility:
  Exchanges are only allowed for items that are defective, damaged, or incorrect.
• Process:
  To request an exchange, contact us at support@faizahh.com or call us at +966-XXXXXXXXX.

F. Order Cancellations:

• Before Shipment:
  If you wish to cancel your order, contact us immediately. Cancellations can be made before the order is dispatched.
• After Shipment:
  For orders already dispatched, please refer to our return policy.

G. Customer Service:

• Email: support@faizahh.com
• Phone: +966-510434423
• Address: QBPA3002 Qassim, Buraydah 52367, Saudi Arabia